Student Services Coordinator

Student Services Coordinator, New Colombo Plan Managed Administrative and Support Services
About Palladium
Palladium is a global leader in the design, development, and delivery of Positive Impact – the intentional creation of enduring social and economic value. We work with governments, businesses, and investors to solve the world’s most pressing challenges. With a team of more than 3,000 employees operating in 90 plus countries and a global network of over 35,000 experts, we help improve economies, societies and, most importantly, people’s lives.
About the opportunity
The New Colombo Plan (NCP) is a signature initiative of the Australian government which aims to lift knowledge of the Indo Pacific in Australia by supporting undergraduates to study and undertake internships in the region. The NCP Program involves a scholarship program for study of up to one year and internships or mentorships, and a flexible mobility grants program for both short and longer-term study, internships, mentorships, practicums, research, and language training.

Palladium has been appointed by the Department of Foreign Affairs and Trade (DFAT) as the Service Provider to deliver the NCP Managed Administrative and Support Services (NCP MASS) which aims to provide an integrated suite of services to support the objectives of the NCP Program. The Student Services Coordinator will provide professional pastoral care and administrative support to the the New Colombo Plan (NCP) stakeholders, ensuring a consistent, seamless, and high-quality experience for NCP students, university partners, host institutions and organisations, and alumni. Support services are to be provided in accordance with the contracted schedule of services, as well as the Contractor Guidelines and other relevant guiding documents.

Position reports to: Manager, Scholarships and Mobility, NCP MASS
Location: Adelaide, Australia
Contract type: Full-time, fixed term until 30 June 2025

Applications will close Friday, 17 June 2022.

For more information, please view the Job and Person Specification
About you
– Demonstrated ability to manage a high-volume workload, including setting priorities and managing workflows, the ability to complete tasks to a high degree of accuracy and meet deadlines.
– Demonstrated experience in using live online database systems and ensuring accuracy in data entry and management of records.
– Excellent interpersonal skills, including verbal and written communication, and ability to establish and maintain positive working relationships with a range of internal and external stakeholders and a commitment to excellent service.
– Effective problem-solving skills, including the ability to gather relevant information, make decisions based on evidence and escalate issues appropriately.
– Demonstrated sound judgement and ability to work within and apply guidelines and policies appropriately, including implementing and adapting to policy changes.
– Demonstrated high level of proven competence with the Microsoft Office Suite.
Desired
– Demonstrated experience providing welfare and/or academic support to tertiary students.
– Experience working in the Australian tertiary education sector, particularly with regard to knowledge of scholarships and/or outbound student mobility programs.
– Relevant tertiary qualifications.

Why Choose Palladium and the NCP Administrative and Support Services
– Dynamic project, delivering real value in the Indo Pacific region
– Close-knit team
– Flexible working arrangements
– Positive Impact Organisation

Diversity, Equity & Inclusion – We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success, and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.

Should you require any adjustments or accommodations to be made due to a disability or you are a neurodivergent individual or any other circumstance, please email our team at accessibility@thepalladiumgroup.com.

Safeguarding – We define Safeguarding as “the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm”. We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse. All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.
Contact
For further information please contact Mary Ann Seow at maryann.seow@thepalladiumgroup.com

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