Technical Officer 18 views

Technical Officer  (2003501)  
Grade: P2
Contractual Arrangement: Temporary appointment under Staff Rule 420.4
Contract Duration (Years, Months, Days): 1 year
Job Posting
Aug 31, 2020, 10:35:38 AM
Closing Date
Sep 21, 2020, 10:59:00 PM
Primary Location
HQ/HEO EXD Office Health Emergencies Preparedness & Response
IMPORTANT NOTICE: Please note that the deadline for receipt of applications indicated above reflects your personal device’s system settings. 


The mission of WHO’s Health Emergencies Programme (The Programme) is to build the capacity of Member States to manage health emergency risks and, when national capacities are overwhelmed, to lead and coordinate the international health response to contain outbreaks and to provide effective relief and recovery to affected populations. The immediate strategic objectives of LCD are:

1) To provide a governance framework and standards for WHE-related learning;

2) To develop and maintain an arsenal of learning tools and resources, including an open-access online learning platform;

3) To foster partnerships for learning with a wide array of emergency preparedness and response stakeholders;

4) To lead the development and piloting of Flagship Trainings, i.e. trainings that are of crucial importance to achieving the overall goal of WHE in the area of learning and capacity development, which is the constitution of an emergency workforce of excellence.


The incumbent will:

1. Centralize capacity development products, tools, and trainings developed by WHE: map learning and capacity development content developed so far, make suggestions for grouping of content into learning packs for different audiences, identify gaps, particularly in terms of audio-visual presentation of content and adapt existing material to the requirements of the platform.

2. Develop and expand the platform and facilitate the production of platform content: work with platform service provider on customization of platform to WHO requirements, support the production of content and packaging of learning materials, manage the recording and production of learning videos, assist technical teams with development of quizzes and other learning checks to be integrated into online learning packages, manage the certification of users who complete courses as needed and link up with WHE learning teams as needed.

3. Assist in marketing the platform to attract new users globally towards the knowledge platform: proactively disseminate information about the platform and new courses/materials through the web, intranet, social media and other means, manage mailing lists keep users informed about new developments and use technology to reach users and multipliers.

4. Assist with the administration of the knowledge platform: perform any routine maintenance and content update as required, liaise with platform service providers for the resolving of any technical issues reported by users, monitor adherence to forum rules and follow-up on any reported cases of non-respect and bring issues to the attention of platform management.

5. Regularly provide reports and analyses of knowledge platform use to management and stakeholders: develop and run usage reports, assemble reports over time to provide comparison over time, provide analysis on reports and make recommendations to management and stakeholders, adapt communications based on report findings.

6. Ensure communication technology support for capacity building events and audio-visual documentation of events: support training and other events by providing Audio-Video (AV) support, provide support for real-time evaluation of events and participant engagement, ensure AV documentation of events and turn materials into inputs for the knowledge platform.

7. Other duties as required.



Essential: A first level university degree in Media, Communication/Information Technology, Event/Communication management, or other related fields.
Desirable: Other complementary University degree or training relevant to the position.


Essential: At least 2 years of proven experience in AV production and management, website management, development of learning material, online learning design and production, or similar.
Desirable: Experience in information/(risk) communication management; event management of training activities and of other important and large events. Experience with animation of discussion fora, event evaluation, and presentation of research/evaluation findings in simple and compelling ways(e.g. dashboards, infographics, etc.)


– Excellent interpersonal skills.

– Excellent command of English.

– Ideally good command of French and other official language(s).

– Excellent organizational skills.

– Solid project management skills.

– Ability to communicate with respect and tact.

– Ability to work with diverse cultures, interdisciplinary teams.

– Attention to detail, flexibility and creativity.

– Knowledge of modern information technology.

– Knowledge of humanitarian crises and disease outbreaks.

– Gooddiplomacy and negotiation skills.

– Strong team player.

WHO Competencies

1. Fostering integration and teamwork.
2. Respecting and promoting individual and cultural differences.
3. Communicating in a credible and effective way.
4. Producing results.
5. Moving forward in a changing environment.

Use of Language Skills

Essential: Expert knowledge of English.
Desirable: Expert knowledge of French. Intermediate knowledge of WHO language.


WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 47,895 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 3536 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.


  • This vacancy notice may be used to fill other similar positions at the same grade level
  • Only candidates under serious consideration will be contacted.
  • A written test may be used as a form of screening.
  • In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: Some professional certificates may not appear in the WHED and will require individual review.
  • Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
  • Staff members in other duty stations are encouraged to apply.
  • WHO is committed to workforce diversity.
  • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
  • WHO has a mobility policy which can be found at the following link: Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.

  • Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.
  • *For WHO General Service staff who do not meet the minimum educational qualifications, please see e-Manual III.4.1, para 220.

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