Senior Technical Manager, Digital Health Innovations

Senior Technical Manager, Digital Health Innovations
About Palladium:
Palladium is a global company working to design, develop and deliver positive impact on the lives and livelihoods of people around the globe; broaden access to health, water, power, and infrastructure; build enduring, sustainable, and transformative institutions and market systems to address global challenges; and conserve the natural world. We operate in over 90 countries and have a workforce of 3,000 talented, motivated, and diverse staff of all religions, races, languages, and gender identities.

Palladium Americas:
Our Americas’ business team has brilliant and passionate colleagues working in Asia, Africa, Europe, the Middle East, and North and South America as well as the Caribbean, fulfilling projects and assignments for clients from institutions, corporations, governments, and foundations based in the Americas. We have offices in Washington, DC, New York City, and Raleigh-Durham, NC.
This Opportunity:
The Digital Solutions and Transformation Portfolio within the Data Informatics and Analytical Solutions (DIAS) Community of Practice is seeking a Senior Technical Manager for Digital Health Innovations to be based in the US. The DIAS Practice is a dynamic and innovative group with talented and passionate members, working together to disrupt, strengthen and harness digital and data ecosystems to accelerate development investments and outcomes.
The Senior Technical Manager, Digital Health Innovations will provide technical leadership, oversight and strategic direction to digital health activities across Palladium projects and initiatives. Specifically, the Senior Technical Manager, Digital Health Innovations will work with project managers to understand the context and needs and develop strategies for applying wide-ranging digital health interventions. The Senior Technical Manager, Digital Health Innovations will coordinate staff resources to support implementation of digital health activities across multiple countries and provide technical leadership and management to an assigned set of projects. The Senior Technical Manager, Digital Health Innovations will also lead strategic growth and innovation for digital health futures, identifying opportunities in new markets and countries, building partnerships and leading responses to proposal development.
This position may entail approximately 25% of overseas travel.
You and Your Career:
If you are a problem-solver, collaborator, and doer, and you have expertise in business development, we are interested in hearing from you. We are a learning organization and provide growth opportunities from the start.
We pride ourselves on giving you the freedom, resources, and guidance to chart a fulfilling career!
Supervision and Reporting:
The Senior Technical Manager, Digital Health Innovations will report to the DIAS Director, Digital Solutions.
The role will form part of the International Development portfolio, Americas Region. The role will be required to liaise closely with DIAS Leadership, Portfolio Leads, Project Directors, Team Leaders, and clients both within both the DIAS and Health Communities of Practices.
Reporting requirements:
Attendance at all weekly and/or management team and staffing meetings
Regular updates with manager and coordination with DIAS Director of Information Systems and other Project Directors
Leadership and routine tracking of cross practice and portfolio support
Inputs into the Business Unit’s quarterly reports as required by identified projects
Other reports requested by manager
Authority Levels:
The role carries autonomy on project and practice management with appropriate consultation. The role is required to analyse and make sound recommendations to the line manager;
The role may carry expenditure and/or signatory authority for select costs;
Oversee and manage Technical Advisors and Senior Associates as assigned;
Contribute to process improvement through innovative and cost-effective ideas and suggestions.
Primary Duties and Responsibilities:
Technical Management, Strategy and Growth (70%)
Lead engagement with Palladium Portfolio Leads and project managers for digital health innovations, including strategy, partnership, design and implementation, and disruptive innovation considerations by establishing a strategic approach to integrate digital health activities and services within Palladium’s Health projects taking into account strategic countries, clients, partners and competitors and market intelligence gathering
Serve as the focal point to manage team resources (both business development and project implementation) within the Practice and company by attending bi-weekly staffing meetings, leading the intake process for digital health requests, ensuring consistent staffing of projects and managing workloads with staff supervisors as required
Grow digital health activities proposing contextually appropriate digital health innovations and approaches such as the use of novel data sources and analytics, market intelligence, health financing data, person-centric solutions and digital self-care and social listening by working with Portfolio and project leads to coordinate DIAS contributions for proposal development including strategy, partnerships and technical approach
Identify digital futures opportunities for and lead digital health capacity building activities across the organization to ensure that digital health activities are designed and implemented in line with global guidance, standards and best practices
Formulate digital health partnerships, collaborations and strategies, including representation of Palladium to governments, donors and other stakeholders, through thought leadership on digital futures for health care at international meetings, ministry-level events, technical working groups and communities of practice
Support DIAS staff, Project Directors, activity managers and in-country project teams with personnel management, project work planning, budgeting, progress and financial reporting as determined by the Project Director
Supervise, oversee and/or mentor selected mid-level staff working in headquarters and field offices
Identify, grow, and maintain relationships with partners and consultants who can provide technical expertise in digital health and digital in other sectors of international development
Identify and lead opportunities to synthesize and communicate synthesize offerings, project successes, lessons learned and best practices for internal and external thought leadership opportunities
Technical Advisory and Activity Management (30%)
Lead project team including in-country counterparts in the design, development and implementation of digital health activities such as architecting the health enterprise, strategizing informatics approach, requirements elicitation analysis, clarification of expected use through stakeholder engagement, and capacity building
Serve as the product owner for digital health implementation projects, serving as the interface with clients and other project stakeholders to plan, implement, review and report on projects as needed and requested
Identify opportunities to build capacity and develop a digital futures strategy to ensure Palladium digital health activities are implemented according to global guidance and international technical standards
Serve as Activity Manager and oversee work planning, resource planning, budgeting, progress and financial reporting for assigned activities, including the management of in-country and partner organizations
Key Competencies Required:
Demonstrated experience leading USG-funded digital health projects and programs, including technical project and product management and leading client engagement
Experience leading digital health projects on behalf of country governments with a strong understanding of global digital health priorities, challenges and trends across global stakeholders including USAID, CDC, WHO, Global Fund and GAVI
Experience working with private sector health facilities or private sector data is an advantage
Comprehensive understanding of HIE architecture and experience implementing and adapting open-source global good digital health software products such DHIS2, OpenLMIS, iHRIS, OpenIMIS, OpenMRS, CommCare and knowledge and experience applying the Principles for Digital Development
Experience leading proposal strategies including strong technical writing abilities
Experience in establishing partnerships that allow for novel applications of digital health technology and data sources that are appropriate for the context including sustainability
Experience managing a team of individuals and projects, with preferred experience in matrixed management environments and change management strategies
Excellent communication skills with the ability to translate complex technical concepts into easy-to-understand considerations in order to support the clients, project teams and technical teams in designing and implementing solutions that meet the specified requirements and are appropriate given the implementing environment
Ability to work in a dynamic and agile environment with changing requirements and priorities
Demonstrated ability to work effectively as a member of a fast-moving and multicultural team while maintaining a client-centered focus
Strong project management skills and experience using digital tools to manage projects such as Microsoft Teams, Planner, Jira
Detail-oriented and deadline-driven with strong organizational skills
Highly self-motivated and able to work independently as well as in team settings
Strong communication and interpersonal skills
Demonstrated ability to work effectively as a member of a fast-moving and multicultural team while maintaining a client-centered focus
Entrepreneurial and inquisitive mindset that takes initiative to learn new systems, technologies, and skills pertinent to the work of the DIAS Practice
Excellent written and verbal communication skills with strong technical writing ability, including thought leadership. Working knowledge of a language other than English is an asset
Willingness to travel and work abroad a minimum of 10 weeks per year in developing countries and elsewhere (current COVID pandemic situation allowing)
Professional Expertise/Competencies Preferred:
Proficiency in French is preferred
Diversity, Equity & Inclusion – We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.

Should you require any adjustments or accommodations to be made due to a disability or you are a neurodivergent individual or any other circumstance, please email our team at accessibility@thepalladiumgroup.com
Safeguarding – We define Safeguarding as “the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm”. We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse. All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.
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