of the Programme
The Department of Administration and Finance provides region-wide
support on the full range of administrative, financial, Information Technology,
personnel, and procurement matters.
The Information Technology and Communications unit provides oversight
and support to Regional and Country Offices in the region on the effective management
of ICT services, including assessment of needs, planning, implementation,
monitoring, and evaluation. To formulate and maintain security and quality
assurance policies, procedures and standards, as well as strategies and
workplans for ICT and to ensure that all staff members in the region have
timely and reliable access to information systems. The ICT unit also provides
advice and support to member states in regards to ICT aspects of their national
Description of Duties
Under the direct supervision of Information
and Communications Technology Manager the incumbent will be responsible for the
1. Support the Information and Communications
Technology (ICT) operations in the Regional
and Country Offices:
and manage Regional Help
Desk to serve Country Offices,
and technical and business units
in SEARO, implement
support processes in line with Global
Service Desk standards and procedures.
-Assess the support needs and level
of ICT support in Country
Offices and in SEARO, recommend and implement measures
to improve quality
and effectiveness of ICT support.
Help Desk requests, resolution times, and support trends and adjust support
processes and resource allocation
to ensure continuous improvement of support
-Train ICT focal points
and outsourced ICT support providers in Country Offices
on effective support
of WHO ICT systems in line
with established support
procedures and organizational standards.
Global Service Desk on the implementation and streamlining of regional support
process to ensure proper handling
of service requests
and effective escalation path.
2-Ensure standardized and reliable ICT infrastructure in the Regional
and Country Offices:
in ICT Infrastructure implementations in Country Offices,
recommend and support
migrations of systems
and equipment to meet organizational ICT standards.
-Support in planning and implementing appropriate computing and telecommunications facilities in all SEA offices to meet technical and business units’ needs.
-Implement and support the rollout of Global ICT projects in the region.
-Implement and manage monitoring systems for all components of ICT infrastructure, in line and integrated with global monitoring systems, ensure continuous monitoring and analysis
of infrastructure, networks and connectivity systems performance, and report and escalate to Global
Service Desk (GSD) as required.
and manage the work of the ICT Infrastructure and Customer Support teams at the
the work and identify priorities for both teams.
guidance and advice to staff in both teams and assess their performance and
staff in both teams including attendance, leave administration and PMDSs.
training needs of staff in both teams and ensure updating of their technical
skills as required to handle their duties.
and ensure implementation of IT Security
plan at the Regional and Country Offices,
in close coordination with Information and Communications Technology Manager and
processes in accordance with global security
policies and guidelines.
fixes and patches
on all users
computing equipment and ICT infrastructure components in a timely manner.
-Implement IT security measures, firewalls, antivirus infrastructure, access controls, and update and
maintain these measures
on an on-going basis.
in coordinating ICT security awareness activities at the Regional and Country Offices
in consultation with Information and Communications Technology Manager and the CISO at headquarters.
-Perform regular IT security tests and audits in
SEA offices and ensure adherence to the organization’s IT and Information Security
policies and procedures.
to emergencies in the region,
in close coordination with Health Emergency Units at SEARO
with and Headquarters ITT teams, to ensure IT and Telecommunications systems
and equipment are available and up to date.
6. Perform any other related
duties, as required.
Essential: University degree
in computer sciences/engineering, telecommunications, electronics or other
relevant discipline, with specialized training in various IT technical areas
such as Cisco networking and Microsoft Active directory
Certificate in IT service delivery and project management
such as ITIL, Prince2 or PMP.
least 2 years of experience, in implementation and management of complex information
and communications systems and services, IT infrastructure administration and
IT security, at a regional level and in geographically dispersed offices.
Desirable: Experience with computer
networks, computer architecture development, telecommunication systems, data base
management systems and major programming languages. Experience of developing
managerial and supervisory skills. Knowledge of the principles, theories,
practices and techniques for managing the activities relating to planning,
managing and implementing IT systems and services for the office. Knowledge
across multiple technical areas such as IT administration, systems
analysis/development methods, databases, IT infrastructure management, IT
security and business process analysis. Ability to plan and coordinate a wide
variety of activities in different IT areas. Good inter-personal skills, staff
management and motivation and conflict resolution skills.
Other Skills (for Eg. IT): High level of computer literacy
Respecting and promoting individual and cultural differences
Ensuring effective use of resources
Moving forward in a changing environment
Use of Language Skills
Essential: Excellent knowledge of written and spoken English.
WHO salaries for staff in the Professional category are
calculated in US dollars. The remuneration for the above position comprises an
annual base salary starting at USD 47,322 (subject to mandatory deductions for
pension contributions and health insurance, as applicable), a variable post
adjustment, which reflects the cost of living in a particular duty station, and
currently amounts to USD 1313 per month for the duty station indicated above.
Other benefits include 30 days of annual leave, allowances for dependent family
members, home leave, and an education grant for dependent children.
vacancy notice may be used to fill other similar positions at the same
Please note applications should be submitted through
WHO’s online recruitment portal. Please visit www.who.int/careers to
complete an online profile and to apply to this vacancy.
candidates under serious consideration will be contacted.
written test may be used as a form of screening.
The written test for shortlisted
candidates will be tentatively be held in week starting 12 October 2020. Candidates are
advised to make themselves available during that period
the event that your candidature is retained for an interview, you will be
required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s)
required for this position. WHO only considers higher educational
qualifications obtained from an institution accredited/recognized in the
World Higher Education Database (WHED), a list updated by the
International Association of Universities (IAU)/United Nations
Educational, Scientific and Cultural Organization (UNESCO). The list can
be accessed through the link: http://www.whed.net/.
Some professional certificates may not appear in the WHED and will require
appointment/extension of appointment is subject to WHO Staff Regulations,
Staff Rules and Manual.
members in other duty stations are encouraged to apply.
information on WHO’s operations please visit: http://www.who.int.
is committed to workforce diversity.
workforce adheres to the WHO Values Charter and is committed to
put the WHO Values into practice.
has a smoke-free environment and does not recruit smokers or users of any
form of tobacco.
has a mobility policy which can be found at the following link: http://www.who.int/employment/en/.
Candidates appointed to an international post with WHO are subject to
mobility and may be assigned to any activity or duty station of the
Organization throughout the world.
from women and from nationals of non and underrepresented Member States
are particularly encouraged.
WHO General Service staff who do not meet the minimum educational
qualifications, please see e-Manual III.4.1, para 220.
- £ Salary Offer POA