IT Officer 15 views

IT Officer  (2003410)  
Grade: P2
Contractual Arrangement: Fixed-term appointment
Contract Duration (Years, Months, Days): 2 years
Job Posting
Aug 31, 2020, 8:17:29 AM
Closing Date
Sep 21, 2020, 10:59:00 PM
Primary Location
India-New Delhi
SE/DAF Director – Administration & Finance
IMPORTANT NOTICE: Please note that the deadline for receipt of applications indicated above reflects your personal device’s system settings. 
of the Programme

The Department of Administration and Finance provides region-wide
support on the full range of administrative, financial, Information Technology,
personnel, and procurement matters.

The Information Technology and Communications unit provides oversight
and support to Regional and Country Offices in the region on the effective management
of ICT services, including assessment of needs, planning, implementation,
monitoring, and evaluation. To formulate and maintain security and quality
assurance policies, procedures and standards, as well as strategies and
workplans for ICT and to ensure that all staff members in the region have
timely and reliable access to information systems. The ICT unit also provides
advice and support to member states in regards to ICT aspects of their national
health programmes. 

Description of Duties 

Under the direct supervision of Information
and Communications Technology Manager the incumbent will be responsible for the

1. Support the Information and Communications
Technology (ICT) operations in the Regional
and Country Offices:

and manage Regional Help
Desk to serve Country Offices,
and technical and business units
in SEARO, implement
support processes in line with Global
Service Desk standards and procedures.

-Assess the support needs and level
of ICT support in Country
Offices and in SEARO, recommend and implement measures
to improve quality
and effectiveness of ICT support.

Help Desk requests, resolution times, and support trends and adjust support
processes and resource allocation
to ensure continuous improvement of support

-Train ICT focal points
and outsourced ICT support providers in Country Offices
on effective support
of WHO ICT systems in line
with established support
procedures and organizational standards.

-Coordinate with
Global Service Desk on the implementation and streamlining of regional support
process to ensure proper handling
of service requests
and effective escalation path.

2-Ensure standardized and reliable ICT infrastructure in the Regional
and Country Offices:

in ICT Infrastructure implementations in Country Offices,
recommend and support
migrations of systems
and equipment to meet organizational ICT standards.

-Support in planning and implementing appropriate computing and telecommunications facilities in all SEA offices to meet technical and business units’ needs.

-Implement and support the rollout of Global ICT projects in the region.

-Implement and manage monitoring systems for all components of ICT infrastructure, in line and integrated with global monitoring systems, ensure continuous monitoring and analysis
of infrastructure, networks and connectivity systems performance, and report and escalate to Global
Service Desk (GSD) as required.

and manage the work of the ICT Infrastructure and Customer Support teams at the
Regional Office:

the work and identify priorities for both teams.

guidance and advice to staff in both teams and assess their performance and
technical capabilities.

staff in both teams including attendance, leave administration and PMDSs.

training needs of staff in both teams and ensure updating of their technical
skills as required to handle their duties.

4-Act as the Information Security focal point for the SEA region
and ensure implementation of IT Security
plan at the Regional and Country Offices,
in close coordination with
Information and Communications Technology Manager and

-Implement security
processes in accordance with global security
policies and guidelines.

-Ensure application of latest operating systems and security
fixes and patches
on all users
computing equipment and ICT infrastructure components in a timely manner.

-Implement IT security measures, firewalls, antivirus infrastructure, access controls, and update and
maintain these measures
on an on-going basis.

in coordinating ICT security awareness activities at the Regional and Country Offices
in consultation with
Information and Communications Technology Manager and the CISO at headquarters.

-Perform regular IT security tests and audits in
SEA offices and ensure adherence to the organization’s IT and Information Security
policies and procedures.

5-Provide support
to emergencies in the region,
in close coordination with Health Emergency Units at SEARO
with and Headquarters ITT teams, to ensure IT and Telecommunications systems
and equipment are available and up to date.

6. Perform any other related
duties, as required.

Required Qualifications 


Essential:  University degree
in computer sciences/engineering, telecommunications, electronics or other
relevant discipline, with specialized training in various IT technical areas
such as Cisco networking and Microsoft Active directory

Certificate in IT service delivery and project management
such as ITIL, Prince2 or PMP.


Essential:   At
least 2 years of experience, in implementation and management of complex information
and communications systems and services, IT infrastructure administration and
IT security, at a regional level and in geographically dispersed offices.

Desirable:   Experience with computer
networks, computer architecture development, telecommunication systems, data base
management systems and major programming languages. Experience of developing


managerial and supervisory skills. Knowledge of the principles, theories,
practices and techniques for managing the activities relating to planning,
managing and implementing IT systems and services for the office. Knowledge
across multiple technical areas such as IT administration, systems
analysis/development methods, databases, IT infrastructure management, IT
security and business process analysis. Ability to plan and coordinate a wide
variety of activities in different IT areas. Good inter-personal skills, staff
management and motivation and conflict resolution skills.

Other Skills (for Eg. IT): High level of computer literacy



Respecting and promoting individual and cultural differences


Ensuring effective use of resources

Moving forward in a changing environment

Use of Language Skills

Essential: Excellent knowledge of written and spoken English.


WHO salaries for staff in the Professional category are
calculated in US dollars. The remuneration for the above position comprises an
annual base salary starting at USD 47,322 (subject to mandatory deductions for
pension contributions and health insurance, as applicable), a variable post
adjustment, which reflects the cost of living in a particular duty station, and
currently amounts to USD 1313 per month for the duty station indicated above.
Other benefits include 30 days of annual leave, allowances for dependent family
members, home leave, and an education grant for dependent children.


  • This
    vacancy notice may be used to fill other similar positions at the same
    grade level

  • Please note applications should be submitted through
    WHO’s online recruitment portal. Please visit to
    complete an online profile and to apply to this vacancy.

  • Only
    candidates under serious consideration will be contacted.

  • A
    written test may be used as a form of screening.

  • The written test for shortlisted
    candidates will be tentatively be held in week starting 12 October 2020. Candidates are
    advised to make themselves available during that period

  • In
    the event that your candidature is retained for an interview, you will be
    required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s)
    required for this position. WHO only considers higher educational
    qualifications obtained from an institution accredited/recognized in the
    World Higher Education Database (WHED), a list updated by the
    International Association of Universities (IAU)/United Nations
    Educational, Scientific and Cultural Organization (UNESCO). The list can
    be accessed through the link:
    Some professional certificates may not appear in the WHED and will require
    individual review.

  • Any
    appointment/extension of appointment is subject to WHO Staff Regulations,
    Staff Rules and Manual.

  • Staff
    members in other duty stations are encouraged to apply.

  • WHO
    is committed to workforce diversity.

  • WHO
    has a smoke-free environment and does not recruit smokers or users of any
    form of tobacco.

  • WHO
    has a mobility policy which can be found at the following link:
    Candidates appointed to an international post with WHO are subject to
    mobility and may be assigned to any activity or duty station of the
    Organization throughout the world.

  • Applications
    from women and from nationals of non and underrepresented Member States
    are particularly encouraged.

  • *For
    WHO General Service staff who do not meet the minimum educational
    qualifications, please see e-Manual III.4.1, para 220.


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