Information & Communications Technology Manager 14 views

Information & Communications Technology Manager  (2003404)  
Grade: P4
Contractual Arrangement: Fixed-term appointment
Contract Duration (Years, Months, Days): 2 YEARS
Job Posting
Aug 31, 2020, 8:25:57 AM
Closing Date
Sep 21, 2020, 10:59:00 PM
Primary Location
India-New Delhi
SE/DAF Director – Administration & Finance
IMPORTANT NOTICE: Please note that the deadline for receipt of applications indicated above reflects your personal device’s system settings. 


The Department of Administration and Finance provides region-wide
support on the full range of administrative, financial, Information Technology,
personnel, and procurement matters.


The Information Technology and Communications unit provides oversight
and support to Regional and Country Offices in the region on the effective management
of ICT services, including assessment of needs, planning, implementation,
monitoring, and evaluation. To formulate and maintain security and quality
assurance policies, procedures and standards, as well as strategies and
workplans for ICT and to ensure that all staff members in the region have
timely and reliable access to information systems. The ICT unit also provides
advice and support to member states in regards to ICT aspects of their national
health programmes. 



Under the direct
supervision of the Director, Administration and Finance (DAF), the incumbent

1-Exercise overall management responsibility of the Information
and Communications Technology (lCT) function in the region:

-Coordinate and oversee IT management plans and related
budgets for the Regional and Country Offices.

-Support the implementation of regional and global ICT systems
and services and to ensure availability of sustainable support for these
systems and services within the region.

-Support Regional and Country Offices information technology
needs through seamless integration of WHO’s standard IT systems with specific
local office requirements. Identify IT needs not addressed within existing services
and initiatives and introduce appropriate solutions.

-Plan, facilitate and evaluate the work of ICT staff within SEAR,
provide orientation and ensure a motivating work environment and effective team

-Ensure cost effective implementation and operations of IT
systems in the region, through continuous cost analysis and revision of
contractual arrangements for IT services and support.

-Monitor and evaluate level of IT services at the Regional and
Country Offices on a continuous basis, recommend and implement effective
measures to improve services not meeting acceptable levels.

2-Ensure highest levels of Information Security and a reliable
IT Infrastructure:

-Implement effective monitoring systems for all components of
the IT infrastructure with standard incident and alarm management processes

-Ensure appropriate computing and telecommunications
facilities are available in all SEA offices and meet technical and business
units’ needs.

-Oversee the development and proper installation of all
software and hardware components of IT infrastructure in all SEA offices, in accordance
with the Global and Regional IT standards, policies and procedures

-Provide technical and managerial support in ensuring all IT
infrastructure components, networks and connectivity services are secure in
accordance with    global security
standards and policies, and that IT security measures, firewalls, antivirus
infrastructure, access controls, are effectively in place, updated and
maintained on an on-going basis.

-Ensure IT security monitoring and escalations
procedures/processes are in place in all locations and that the regional
information security is reviewed and tests on a regular basis.

3-Provide technical support by ensuring adequate ICT capacity
is achieved and maintained in SEA offices:

-Develop strategy and execute plan to build and maintain
effective IT support capacity in all SEA Country Offices to ensure reliable
support and to meet the business continuity needs of offices.

-Identify and evaluate on a continuous basis possible support
modalities and arrangements to achieve cost effective and reliable support,
including use of outsourced services or IT resources from other UN agencies.

-Ensure that IT staff in the region have the knowledge and
skills to fulfil their work requirements, and that training is planned and conducted
to fill identified gaps.

-In collaboration with SDL, develop an IT learning curriculum
to ensure staff members in all offices have the IT skills required to perform
their assigned duties.

4-Provide technical support in ensuring compliance of all
offices in the region with regional and global lCT standards, polices and

-Support in maintaining an up to date inventory of all IT
systems, software and hardware components in use in SEA offices and ensure all
used components are licensed and in accordance with WHO’s IT standards,
policies and guidelines.

-Conduct regular reviews of IT systems in Country Offices,
identify level of compliance with established standards and procedures and
provide instructions to achieve full compliance of IT systems and processes in

-Conduct regular IT security audits in regional and country
offices and ensure adherence to the organization’s IT and information security
policies and procedures.

5-Provide support in coordinating
with SEARO units, Country Offices, HQ’s, and other Regional Offices as well as partners
outside WHO:

-Coordinate and facilitate the sharing of effective IT
activities, practices and services with national health partners and other UN

-Coordinate and facilitate the planning and implementation of
common IT systems within context of UNDAF and “Deliver as One”
initiatives in SEA Country Offices.

the region at technical meetings in the area of information and communications technology.


any other related duties, as required.




Essential: Advanced University degree (or equivalent) in computer
sciences/ engineering, Telecommunications, electronics or other relevant
discipline, with specialized training in various IT technical and management areas.


Essential: At
least 7 years of responsible professional experience, in ICT management, implementing complex IT systems and services, systems development, IT infrastructure administration and
IT security, including three years of experience obtained in an international context.

Desirable: Experience with computer networks, computer architecture
development, telecommunication systems, database management systems and major
programming languages. Broad experience in WHO or the UN system. Experience of developing countries.



Demonstrated managerial and
supervisory skills. Extensive knowledge of the principles, theories, practices and
techniques for managing the activities relating to planning, managing and implementing
IT systems and services. Knowledge across multiple technical
areas such as IT administration, systems analysis/ development methods,
databases, IT infrastructure management, IT security and business process
analysis. Ability to plan and coordinate a wide variety of activities across multiple ICT areas. Good inter-personal skills, staff management, motivation
and conflict resolution skills.


Other Skills (e.g. IT):
Project management (PRINC2), ITIL and systems development life cycle (SDLC).



  1. Teamwork

  2. Respecting and
    promoting individual and cultural differences

  3. Communication

  4. Moving forward in a changing environment

  5. Creating an empowering and motivating environment

of Language Skills

Excellent command of English.


WHO salaries for staff in the
Professional category are calculated in US dollars. The remuneration for the
above position comprises an annual base salary starting at USD 73,516 (subject
to mandatory deductions for pension contributions and health insurance, as
applicable), a variable post adjustment, which reflects the cost of living in a
particular duty station, and currently amounts to USD 2,016 per month for the
duty station indicated above. Other benefits include 30 days of annual leave,
allowances for dependent family members, home leave, and an education grant for
dependent children.


  • This vacancy notice may be used to fill other similar
    positions at the same grade level

  • Please note applications should be submitted through
    WHO’s online recruitment portal. Please visit to
    complete an online profile and to apply to this vacancy.

  • Only candidates under serious consideration will be

  • A written test may be used as a form of screening.

  • The written test for shortlisted candidates
    will be tentatively held in week starting 12 October 2020. Candidates are advised to
    make themselves available during that period

  • In the event that your candidature is retained for an
    interview, you will be required to provide, in advance, a scanned copy of
    the degree(s)/diploma(s)/certificate(s) required for this position. WHO
    only considers higher educational qualifications obtained from an
    institution accredited/recognized in the World Higher Education Database
    (WHED), a list updated by the International Association of Universities
    (IAU)/United Nations Educational, Scientific and Cultural Organization
    (UNESCO). The list can be accessed through the link:
    Some professional certificates may not appear in the WHED and will require
    individual review.

  • Any appointment/extension of appointment is subject to
    WHO Staff Regulations, Staff Rules and Manual.

  • Staff members in other duty stations are encouraged to

  • For information on WHO’s operations please visit:

  • WHO is committed to workforce diversity.

  • WHO’s workforce adheres to the WHO Values Charter and is committed to
    put the WHO Values into practice.

  • WHO has a smoke-free environment and does not recruit
    smokers or users of any form of tobacco.

  • WHO has a mobility policy which can be found at the
    following link:
    Candidates appointed to an international post with WHO are subject to
    mobility and may be assigned to any activity or duty station of the
    Organization throughout the world.

  • Applications from women and from nationals of non and
    underrepresented Member States are particularly encouraged.


More Information

  • This job has expired!
Share this job
Organisation Information
Connect with us
Contact Us

All the world’s best Global Health opportunities. Register now.