Health Management Information Systems Intern, Washington 89 views


INTERN TITLE: Health Management Information Systems Intern HOST ORGANIZATION: Health Informatics Branch, Strategic Information, Evaluation and Informatics Division, Office of HIV/AIDS, Global Health Bureau, United States Agency for International Development LOCATION: Washington DC/Virtual due to COVID-19 POSITION LEVEL: Masters level INT-P3-090SALARY: $1868.66 bi-weekly (exempt, salaried position) ANTICIPATED TIMEFRAME: 6 Months, full-time


Sustaining Technical and Analytic Resources (STAR) is a project of the Public Health Institute (PHI) in partnership with the Johns Hopkins University (JHU) and the University of California, San Francisco (UCSF), supported by the US Agency for International Development (USAID). STAR is a Global Health talent hub. Through fellowships, internships, and strategic partnerships, STAR supports building the capacity of diverse global health professionals and organizations at all levels to make inclusive, collaborative, and innovative contributions to global health. STAR participants collaborate in the development of systems and tools that strengthen and sustain the local and global health response.



The Office of HIV/AIDS (OHA) is the focus of HIV/AIDS technical leadership for USAID and has primary responsibility for leading the Agency’s efforts within President’s Emergency Plan for AIDS Relief (PEPFAR), a $52 billion multifaceted approach to combating the disease in more than 120 countries around the world since 2003. In cooperation with the US Department of State’s Office of the US Global AIDS Coordinator (OGAC), other US Government (USG) partners, international organizations, and non-governmental organizations, USAID provides global technical leadership on the full range of issues related to HIV/AIDS prevention, care, and treatment; manages numerous research and field support programs; and monitors the impact of the Agency’s HIV/AIDS programs. In this endeavor, USAID works very closely with a range of USG agencies involved in the fight against AIDS, such as the US Centers for Disease Control and Prevention, Department of Defense, and Peace Corps. More information about PEPFAR may be found at

USAID’s Health Informatics (HI) Branch in the Strategic Information, Evaluation and Informatics (SIEI) Division within the Bureau for Global Health’s Office of HIV/AIDS (OHA) supports Health Information Systems (HIS) through both in-country technical assistance to USAID’s program investments as well as centralized systems developed for Headquarters (HQ) and field-based HIV data collection and use. Two of these HQ-led initiatives include:

GHSurveys Mobile Application: USAID’s Site Improvement through Monitoring System (SIMS) is an initiative designed to respond to PEPFAR priorities of transparency, accountability, and maximizing impact on the HIV pandemic. Currently, USAID supports GHSurveys—a digital survey collection tool—across 35 operating units/countries to facilitate SIMS data collection.

Development Data Commons (DDC): The Office of HIV/AIDS supports a consolidated data warehouse infrastructure to store, manage, and analyze HIV program data, including program monitoring results, expenditure reporting, and other data streams associated with USAID’s PEPFAR program. As OHA increases its internal data management and routine visualization capabilities, key office leadership staff, technical teams, and program managers both at HQ and in the field will be able to review, combine, and analyze multiple program dimensions to inform program implementation, course corrections, and additional TA support to projects.


The Health Management Information System (HMIS) Intern (Intern) will be assigned to the Health Informatics (HI) Branch and will support a cross-team effort to provide end-user support and analytics for the GHSurveys mobile application, as well as support the implementation of OHA’s Development Data Commons system. The Intern will provide technical assistance and training support related to GHSurveys end users, including providing helpdesk support, resolving problems to the end user’s satisfaction, supporting end-user training, and supporting the development of supplemental training materials. The Intern will also support the ongoing requirements gathering, documentation, deployment, and maintenance associated with the DDC to store and analyze both routine and non-routine PEPFAR data for programmatic review. This may also include the creation of instructional materials for USAID HQ and field-based staff to access, query, and visualize data stored within the DDC.

Reporting structure:

The Intern will work closely with the Health Informatics Branch and receive technical guidance from the Senior HIS Advisor, who will serve as their Point of Contact.


By the end of the internship, the Intern will have gained experience and exposure to:

Supporting the development of key training communication tools for GHSurveys end-users around the collection, analysis, and use of SIMS data for USAID HQ and Mission staff.

Analyzing and reviewing key GH Surveys and DDC systems metrics (i.e., user reports, data validation queries, etc.) and generating action items for Health Informatics Branch outreach and follow-up.

Essential Duties:

Support the GH Surveys Team in the ongoing development, testing, and deployment of mobile app software, including the generation of documentation & requirements, software testing activities, training, and end-user communications.

Assist the Development Data Commons Project Management Office (PMO) in executing the DDC project plan, including analytic use case documentation, project milestone tracking, testing, training, and launch activities.

Assist HI Branch in triaging GH Surveys helpdesk support requests and take on responsibilities for resolving application and end-user issues wherever possible, including monitoring, tracking, and reporting SIMS/GHSMA issues and problems.

Provide support in responding to SIMS requests from country teams, providing timely access to datasets and visualizations on a routine and ad-hoc basis.

Based on GH Surveys issue trends, assist in the development of FAQs, tips & tricks, knowledge base, etc. to help enable end-users to resolve some common application challenges.

Support documentation of results, research and evaluation evidence, and lessons learned on GHSurveys Mobile Application

Attend program-related events within and outside USAID as requested.

Possible assistance on in-country technical assistance visits as needed, pending resolution of COVID-related travel restrictions.

Other tasks or responsibilities may be assigned based on organizational and programming needs and/or the Intern’s own interests.

Anticipated learning outcomes:

All STAR Interns will participate in learning activities (*approximately 10% time) during their internship. By the end of the internship, the Intern will be able to:

Gain exposure to health management information systems and HIV/AIDS core concepts through global health programming.

Apply effective communication skills across a broad network of peers and advisors within global health to support learning and professional





computer science


data collection

data management

data visualization

disease control

field support

global health

health informatics

health information

information systems


management information systems


oral communication


program implementation

project management




travel restrictions

Currently enrolled master’s or other post-bachelor’s degree candidate in a program related to public health, health informatics, information systems, computer science or relevant field, or completion of such within the past 12 months.

Strong analytical skills, with the ability to think big picture strategy and navigate granular details to ensure all ends are accurate.

Experience with SQL and/or Oracle relational database design and information systems architecture, including key data warehouse and data management concepts.

Ability to translate technical issues and data to the general public.

Ability to work independently in a fast-paced environment under tight deadlines while producing quality content.

Ability to create and present data visuals.

Strong organizational, interpersonal, written and oral communication skills.

Strong interpersonal, facilitation and team-building skills, and ability to work cross-culturally with diverse teams.

Demonstrated innovative thinking and problem-solving skills.

Excellent analytical, written, and oral communication skills.

US citizenship or US permanent residency required.

This position may require travel. Ability to participate in a field experience, which may involve domestic and/or international travel and overnight stays for up to 2 weeks pending the lifting of COVID-19 restrictions.

US citizenship or US permanent residency required.

Additional skills (preferred):

Knowledge of HIV/AIDS preferred.

Experience using Tableau for data visualizations preferred.

Experience with R Studio, Python, and/or other data management tools preferred.


The Public Health Institute offers a comprehensive benefits package including learning programs.


All applicants are required to apply for this position through STAR’s online recruitment system at, which allows you to create a profile and upload a CV/resume and cover letter.

The Public Health Institute is committed to a policy that provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and to make all employment decisions so as to further this principle of equal employment opportunity. To this end, the PHI will not discriminate against any employee or applicant for employment because of race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and will take affirmative action to ensure that applicants are offered employment and employees are treated during employment without regard to these characteristics.

To apply for any position, you must create an account on the Public Health Institute’s job application site. After creating your account, you may search the open positions and apply for the specific position that interests you. Please note, mailed and emailed applications will not be accepted.

We’re so pleased the Public Health Institute is an organization you would like to work with. Do you have questions about this opportunity? If so, email our recruitment team at

Find out more about the benefits of working at PHI.


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