Data Warehouse Help Desk Specialist
The Data Warehouse Helpdesk Specialist will work closely with the HMIS department of the Ministry of Public Health and other counterparts to support the HMIS and other routine reporting using DHIS2 data capture application.
The helpdesk specialist will assist the DHIS2 roll-out to provincial level by providing first level help desk support to the DHIS2 end users (PHOs, NGOs and Central MoPH staff ). The specialist will also regularly check the quality of reported data, assist in training of provincial offices and liaise and follow up with the provincial HMIS officers on a day to day basis on the progress of the implementation. Lastly, the specialist will document responses to frequently asked questions (FAQs), identifying and communicating problematic issues to the DHIS2 core team’s attention in the center for urgent actions.
. He/she will be under the technical supervision of the HMIS Manager with the AFIAT M&E Director serving as his/her Personnel Supervisor.
Major Activities / Responsibilities
Provide on the job support to the end users (PHOs, NGOs and MoPH technical departments) for using the DHIS2
Coordinate and follow up with PHOs, EPHS/BPHS implementing partners and other counterparts to ensure timely data reporting.
Assist with training of the provincial HMIS officers on DHIS2
Track the timeliness and completeness of the reported data.
Running data validation rules to identify logical errors and providing feedback to the PHOs, EPHS/BPHS implementing partners and other counterparts for corrective action.
Support the data quality exercises during support supervision visits.
Collaborate with HMIS, PHOs, EPHS/BPHS implementing partners and other counterparts to identify meaningful validation rules that can be defined in the data warehouse to detect logical errors in the data.
Support the data warehouse helpdesk team by responding to end users queries that come through DHSI2 messages, phone calls and emails.
Respond and document the frequently asked questions (FAQs) raised by end users during the use of DHIS2
Monitor and respond to issues and questions raised by DHIS2 Afghanistan end users
Comply with data integrity and security policies.
Generate monthly progress reports.
Bachelor degree with 4 years’ experience in the relevant filed. In public health, statistics, computer science, information systems and/or related field from a recognized University is required.
At least 3 years of work experience in data analysis and/or information technology.
Must have practical knowledge of DHIS2.
DHIS2 customization certification is must.
Knowledge of working with MoPH data warehouse (DHIS2) is an advantage.
Demonstrated capacity to work effectively with various stakeholders, including government officials and NGOs at the national and provincial level.
Good interpersonal, communication and analytical skills.
Good Analytical and logical thinking skills
Ability to simplify and communicate ideas in meaningful ways
Excellent verbal and written communication skills in Dari and English
Computer literacy in MS Office applications including Word, Excel and Power Point
Conditions of Work
The position will be based at the MoPH in the HMIS department.
Willingness to travel up to 25% to the provinces, subject to AFIAT approval
MSH is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, sex, sexual orientation, gender or gender identity, religion, creed, citizenship, national origin, age, veteran status, or disability unrelated to job requirements. MSH will take affirmative action to ensure that qualified applicants are employed and that employees are treated without regard to their race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran and disability status. In compliance with U.S. Department of Labor Executive Order 11246, Section 503 of the Rehabilitation Act, and Section 4212 of the Vietnam Era Readjustment Assistance Act, MSH has developed and maintains an affirmative action program and plan.
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Management Sciences for Health (MSH) is a global health nonprofit that makes foundational changes to health systems to protect people from diseases and improve their health. MSH collaborates with local partners, from the Ministry to the community, to strengthen and complement existing health systems. Since 1971, MSH has worked in more than 150 countries to help ensure sustainable, resilient, and equitable access to quality health care around the globe.
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