Visa Processing Officer, PLF – Tonga

Visa Processing Officer, PLF – Tonga
Project Overview:
The Pacific Labour Facility (PLF) facilitates seasonal and longer-term work opportunities for Pacific workers in Australia. It connects Australian employers with Pacific workers under the newly introduced Pacific Australia Labour Mobility (PALM) scheme which combines the existing Pacific Labour Scheme (PLS) and Seasonal Worker Programme (SWP).
Role Overview:
The Visa Processing Officer will assist the Visa Team of the Tonga Overseas Employment Division (OED) to organize and process the subclass 403 Visa for PALM workers going to Australia in accordance with the requirements of the Government of Tonga and the Government of Australia. The role will be responsible for coordinating visa application schedules; providing letters of offer briefing for the PALM workers; coordinating the signing of appropriate documents; conducting interviews of the PALM workers; and updating the mobilized workers into the internal database.
Tonga Overseas Employment Division Unit
The Overseas Employment Division of the Ministry of Internal Affairs exists as the Labour Sending Unit (Overseas Employment Division) for Tonga. On average, over 3,000 SWP workers are mobilised from Tonga each year, and the number is expected to further increase particularly as the PALM scheme is expanding.
Primary Duties and Responsibilities:
Liaise with OED team members on the recruitment process for the worker groups to be mobilised to meet Australian Approved Employer (AE) requirements
Coordinate documents for lodging of Visas online and coordinate visa application schedule according to specific AE recruitment plans
Respond to any queries or requirements from Immigration Australia
Liaise and consult relevant agencies on issues that need further clarification to support visa processes, e.g., Police record or health check
Support the Training Unit to assist coordination and scheduling of Pre-Departure Training for the mobilising workers
Support the interviewing and vetting of new or replacement workers
Conduct briefings with mobilising workers on Letters of Offer/Contracts for individuals to make an informed decision on participating in the program
Convey and consult with Supervisor or AE on issues and clarifications raised by the mobilising workers
Provide administration support to finalise travel documents for mobilising worker groups
Assist with “Check-In” of departing groups at the airport and consult/advise Supervisor of any problems or changes to the list of workers departing at the point of departure
Undertake other tasks as reasonably requested by the Deputy CEO, Overseas Employment Division (OED) and the Labour Mobility Engagement Manager.
Qualifications, Experience, Skills and Abilities:
Qualification in Management, Social Science, Computer Science or relevant field
Up to 2 years of experience working on labour mobility recruitment and mobilisations
Excellent communication skills in both Tongan and English
A willingness to support work outside of the direct scope of PALM worker mobilisations
Relevant and up to date experience with modern databases and technologies
Outstanding attention to detail and analytical thinking skills
Skills in the use of Microsoft Office products including Word, Excel, PowerPoint, Outlook
Experience in customer service and pay attention to details
Strong interpersonal skills
Application Requirements

This position is open to Tongan Nationals and permanent residents. We encourage people with disabilities to apply. Salary is competitive and based on the Public Service Pay Agreements under Band K.

The successful candidate will be offered an initial contract to 30 June 2023. Applications close on 21st June 2022 and will be assessed on a rolling basis.
Company Overview:
About Palladium – Palladium is a global leader in the design, development and delivery of Positive Impact – the intentional creation of enduring social and economic value. We work with governments, businesses, and investors to solve the world’s most pressing challenges. With a team of more than 3,000 employees operating in 90 plus countries and a global network of over 35,000 experts, we help improve economies, societies and, most importantly, people’s lives.
Equity, Diversity & Inclusion – Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.
Should you require any adjustments or accommodations to be made due to a disability or you are a neurodivergent individual or for any other circumstance, please email our team at accessibility@thepalladiumgroup.com and we will be in touch to discuss.
Safeguarding – We define Safeguarding as “the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm”. We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse. All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.
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